Intellectual Property & Copyright
- Banimal™ branding, content, and images are protected under the Copyright Act, 1978, DMCA, and the Berne Convention.
- Unauthorized use, reproduction, or resale is strictly prohibited.
- User Account & FAA™ Unique Reference Number
- Every user receives a unique FAA™ tracking ID upon signup.
- Return & Refund Policy
- 30-day return policy on defective or incorrect items.
- Items must be unworn, with tags, and in original packaging for a refund.
- Customers must request returns within 7 days of receiving the item.
- Refunds processed within 10 business days after item inspection.
- Returns due to incorrect sizing or change of mind will require customers to cover return shipping costs.
- Shipping & Order Fulfillment (BobGo API Integration)
- Live shipping rates & tracking notifications enabled.
- Same-day dispatch for orders before 12:00 PM (where applicable).
- Custom global shipping zones added with variable rates.
- Privacy & Security (POPIA, GDPR, PAIA Compliant)
- User data is encrypted and protected by FAA™ multi-layer security.
- No third-party data sharing without user consent.
- Loyalty & Rewards Program
- Customers earn Banimal Points™ for every purchase, redeemable for discounts.
- Marketing, AI Automations, Order Tracking
- Automated tracking emails, abandoned cart emails, and AI-driven customer support.
- Governing Law
Terms governed by South African and international e-commerce laws.